Quality and Patient Safety Coordinator Job 2023 at Nairobi by Equity Bank

Quality and Patient Safety Coordinator Job 2023 at Nairobi by Equity Bank Career. Equity Bank, is a commercial bank in Kenya, is currently searching for a highly qualified Quality and Patient Safety Coordinator to join their team.

Quality and Patient Safety Coordinator Job 2023 at Nairobi by Equity Bank

Equity Bank Kenya Limited is a financial services provider headquartered in Nairobi, Kenya. It is licensed as a commercial bank by the Central Bank of Kenya, which is the central bank and national banking regulator of Kenya. In 2010 the bank introduced the Agency banking model, which has proved a success and is regulated by Central Bank of Kenya Prudential guidelines.

Equity Bank Kenya Limited was incorporated in 2014, as a result of the corporate restructure of its parent company Equity Group Holdings Limited. Prior to November 2014, Equity Group Holdings Limited operated both as a licensed bank and a holding company for its subsidiaries.

Vacancy Post Name:

  • Quality and Patient Safety Coordinator – Medical Officer

Number of Vacant Post

  • 01 (One)

Organization Name:

  • Equity Bank

Last Date to Apply

  • 17th March 2023

Job Location

  • Nairobi, Kenya

Employment Type

  • Full-time

Job Shift:

  • Day Job

Education Requirement:

  • Bachelor’s degree in Medicine (MBChB, MBBS, MD)
  • Master’s degree – MBA, MMSc Msc, Health Systems Management presents an added advantage.

Experience Required

  • 3 years’ post-qualification experience in a busy hospital set-up
  • Experience in supervisory / management role in healthcare context.

Key Responsibilities:

The Quality and Patient Safety Coordinator will support Equity Afia Quality Assurance and Patient Safety initiatives. S/He will be responsible for the effective application of quality standards and procedures to strengthen clinical services offered by Equity Afia. S/He will collaborate with other departments & support the implementation of quality improvement initiatives in Equity Afia medical centers. The position holder will report to the Head of Clinical Services. Responsibilities include:

  • Leading Clinical Quality Improvement initiatives in line with the goals of Equity Afia to offer comprehensive affordable high-quality services & drive continuous improvement.
  • Implement quality and patient safety audit framework for Equity Afia network
  • Lead facility participation in the institutional quality improvement and patient safety agenda.
  • Effectively manage patient/client complaints and incidents.
  • Development and implementation of clinical guidelines, SOPs, and protocols, ensuring they are in place, implemented, monitored, revised, and updated as necessary.
  • Leading Continuous Medical Education programs and other relevant learning programs in the network.
  • Contributing to exemplary customer experience at Equity Afia by addressing relevant customer concerns timely ensure sustained high customer satisfaction.


  • Proficiency in Microsoft applications including Word, Excel, and Outlook.
  • Demonstrated ability to prioritize clearly, oversee multiple tasks, set clear objectives & work across teams.
  • Capacity to work under pressure and manage personal stress levels.
  • Creative, open-minded, flexible, and self-learner.
  • Team-player with good inter-personal skills.

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