Operations Manager Job 2023 at Kigali by Q-Sourcing Servtec

Operations Manager Job 2023 at Kigali by Q-Sourcing Servtec Career. Q-Sourcing Servtec, is a leading human capital management firm operating in Rwanda, is currently searching for a highly qualified Operations Manager to join their team.

Operations Manager Job 2023 at Kigali by Q-Sourcing Servtec

Q-Sourcing Servtec Group is East Africa’s leading human capital management firm for growth-minded organizations. We offer timely support that enables businesses to transform in a fast-changing world of work by sourcing, assessing, developing, and managing the people, systems & technology that enable them to unlock their highest potential.

Vacancy Post Name:

  • Operations Manager

Number of Vacant Post

  • 01 (One)

Organization Name:

  • Q-Sourcing Servtec

Last Date to Apply

  • 10th March 2023

Job Location

Employment Type

  • Full-time

Education Requirement:

  • KCSE Certificate or equivalent.
  • Tertiary education or equivalent NQF level 5 qualification preferable
  • Excellent verbal and written communication skills

Experience Required

  • 2-3 years’ experience as a Operations Manager in a Call Centre environment
  • 1 years’ experience as a Operations Manager in a call center environment
  • 6-12 months’ experience in Financial analysis and forecasting
  • A good understanding of data / dialer strategies or inbound operations


  • To ensure the effective management of all aspects of the campaign to ensure delivery against client performance standards.

Skills and Competencies:

  • Planning and Organizational Skills; defining performance standards and meeting service levels; manage resources.
  • Leadership skills; ability to lead and motivate a team
  • Strong and adaptable communication skills with the ability to influence and motivate
  • Business Analysis; ability to analyze and interpret the metrics
  • Financial management; understanding of developing and managing budgets and forecasts; control of expenditure and consequences of deviations; commission structures; financial acumen
  • Stakeholder relations; managing the expectations of internal and external customers
  • Coaching Skills; ability to deliver constructive feedback
  • Relationship Management; ability to balance internal vs external customer requirements
  • Adaptability / Resilience with the ability to manage under pressure
  • Decision making skills
  • Initiative / Proactive

To Apply for This Job

All candidates who meet the criteria outlined as above are encouraged apply under the job vacancy “QSSR-CCI GLOBAL-OM- OPERATIONS MANAGER”.

Application Link: qsourcingservtec.applytojob.com
Note: Deadline for applications is not later than 5:00 Pm, March 10th, 2023.
Only shortlisted applicants will be contacted.


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