Operations Manager Job 2023 at Kigali by Q-Sourcing Servtec Career. Q-Sourcing Servtec, is a leading human capital management firm operating in Rwanda, is currently searching for a highly qualified Operations Manager to join their team.
Operations Manager Job 2023 at Kigali by Q-Sourcing Servtec
Q-Sourcing Servtec Group is East Africa’s leading human capital management firm for growth-minded organizations. We offer timely support that enables businesses to transform in a fast-changing world of work by sourcing, assessing, developing, and managing the people, systems & technology that enable them to unlock their highest potential.
Vacancy Post Name:
- Operations Manager
Number of Vacant Post
- 01 (One)
- Q-Sourcing Servtec
Last Date to Apply
- 10th March 2023
- KCSE Certificate or equivalent.
- Tertiary education or equivalent NQF level 5 qualification preferable
- Excellent verbal and written communication skills
- 2-3 years’ experience as a Operations Manager in a Call Centre environment
- 1 years’ experience as a Operations Manager in a call center environment
- 6-12 months’ experience in Financial analysis and forecasting
- A good understanding of data / dialer strategies or inbound operations
- To ensure the effective management of all aspects of the campaign to ensure delivery against client performance standards.
Skills and Competencies:
- Planning and Organizational Skills; defining performance standards and meeting service levels; manage resources.
- Leadership skills; ability to lead and motivate a team
- Strong and adaptable communication skills with the ability to influence and motivate
- Business Analysis; ability to analyze and interpret the metrics
- Financial management; understanding of developing and managing budgets and forecasts; control of expenditure and consequences of deviations; commission structures; financial acumen
- Stakeholder relations; managing the expectations of internal and external customers
- Coaching Skills; ability to deliver constructive feedback
- Relationship Management; ability to balance internal vs external customer requirements
- Adaptability / Resilience with the ability to manage under pressure
- Decision making skills
- Initiative / Proactive
To Apply for This Job
All candidates who meet the criteria outlined as above are encouraged apply under the job vacancy “QSSR-CCI GLOBAL-OM- OPERATIONS MANAGER”.
Application Link: qsourcingservtec.applytojob.com
Note: Deadline for applications is not later than 5:00 Pm, March 10th, 2023.
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL MONITOR TO DISQUALIFICATION.