Grievance Coordinator Job 2023 at Kampala by Q-Sourcing Servtec

Grievance Coordinator Job 2023 at Kampala by Q-Sourcing Servtec Career. Q-Sourcing Servtec, is a leading human capital management firm operating in Uganda, is currently searching for a highly qualified Grievance Coordinator to join their team.

Grievance Coordinator Job 2023 at Kampala by Q-Sourcing Servtec

Q-Sourcing Servtec Group is East Africa’s leading human capital management firm for growth-minded organizations. We offer timely support that enables businesses to transform in a fast-changing world of work by sourcing, assessing, developing, and managing the people, systems & technology that enable them to unlock their highest potential.

Vacancy Post Name:

  • Grievance Coordinator

Number of Vacant Post

  • 01 (One)

Organization Name:

  • Q-Sourcing Servtec

Last Date to Apply

  • 08th March 2023

Job Location

Employment Type

  • Full-time

Reports To:

  • Social Affairs Manager


  • Social Performance

Education Requirement:

  • Degree in law and a Diploma in Legal Practice.

Experience Required

  • At least 5 years’ experience in legal practice, or grievance resolution, or mediation, or arbitration.


The main responsibility of the job holder’s:

  • Monitor any resolutions to grievances to ensure they are implemented.
  • Coordinate management of grievances by contractors in line with TEPU commitments, and ensure timely escalation where resolution in the appropriate time in not possible.
  • Manage and improve the performance of Community Grievance Mechanism.
  • Provide quality assurance on all records and documents related to grievances while ensuring that these are archived in the Company database.
  • Utilize data and information from the grievance mechanism to develop lessons learned that are communicated to operations staff and communities as appropriate.
  • Lead communication of the grievance handling / management system to build knowledge, competence, and confidence in the system; and enable effective use of the system by the Company, its contractors and other stakeholders.
  • Develop information materials about the grievance handling system.
  • Work with staff tasked with community engagement to understand community issues before, during, and after community engagement events.

Other Requirements:

  • Ability to work in a team, take initiative, highly organised and ability to meet deadlines.
  • Excellent Computer skills.
  • Strong communication skills, strong report writing and analytical skills.
  • Good negotiation and conflict management skills.
  • Excellent Computer skills (Word, Excel, ppt)/ Good report writing and analytical skills.

Apply Online
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